What is Included in the Salesforce Online Course Curriculum?

Salesforce is one of the most in-demand CRM platforms used by businesses worldwide. As companies continue to adopt Salesforce for managing customer relationships, the need for skilled professionals has grown significantly. If you want to enter the tech world or boost your career, a Salesforce online course could be your perfect starting point. But what exactly does the Salesforce online course curriculum include?

In this blog, we break down the complete Salesforce online course curriculum, giving you a detailed view of what you'll learn, how it applies in the real world, and why it's worth your time.

Introduction to Salesforce

The first section of any Salesforce online course introduces learners to the Salesforce ecosystem. This foundational module helps you understand what Salesforce is, why it's used, and how businesses benefit from it.

Key Concepts Covered:

  • Overview of CRM (Customer Relationship Management)

  • Introduction to Salesforce cloud services

  • Salesforce architecture

  • Navigation and user interface basics

  • Setting up a free Salesforce Developer account

By the end of this module, you’ll understand the core structure of Salesforce and how it serves as a powerful tool for business success.

Salesforce Administrator Fundamentals

One of the main focuses of any comprehensive Salesforce administrator course is the administrator fundamentals. This is where you begin to get hands-on with the Salesforce platform.

Topics Include:

  • User Management: Creating and managing users, roles, and profiles

  • Security Controls: Org-level, object-level, field-level, and record-level security

  • Standard and Custom Objects

  • Data Access and Record Sharing

  • Page Layouts and Record Types

  • Lightning App Builder

Real-World Example: Consider a sales manager who wants only team leads to view revenue numbers. You’ll learn how to implement record-level security to manage such access controls.

Object-Oriented Approach in Salesforce


Salesforce operates around objects and relationships. This module helps you understand how to use and manage these effectively.

What You'll Learn:

  • Standard vs Custom Objects

  • Creating and managing relationships: Lookup and Master-Detail

  • Schema Builder usage

  • Validation Rules

  • Formula Fields

  • Roll-up Summary Fields

Hands-on Activity: Build a custom object for tracking job applications, connect it with the Contact object, and use validation rules to ensure data accuracy.

Data Management and Import

Managing data is a vital part of Salesforce administration. This module focuses on keeping your org’s data clean and well-structured.

Covered Topics:

  • Data Import Wizard

  • Data Loader

  • Data Export and Backup

  • Duplicate Management

  • Data Cleansing Strategies

Why It Matters: Businesses rely on clean, accurate data for decision-making. You’ll learn how to import bulk data and avoid data corruption.

Reports and Dashboards

Creating meaningful reports and dashboards is one of the most valuable skills you'll learn in a Salesforce training course.

Learning Objectives:

  • Types of Reports: Tabular, Summary, Matrix, Joined

  • Creating Custom Reports

  • Dashboards: Setup and Customization

  • Report Charts

  • Filters and Field-Level Aggregates

Example: Build a sales performance dashboard showing closed-won opportunities by region and time frame.

Automation Tools in Salesforce

Automating business processes reduces manual tasks and improves efficiency. This part of the best Salesforce online training covers automation tools extensively.

Tools You Will Explore:

  • Workflow Rules

  • Process Builder

  • Approval Processes

  • Flow Builder

  • Email Alerts and Field Updates

Scenario-Based Learning: Automate the process of sending a welcome email whenever a new customer is added to Salesforce.

Introduction to Lightning Experience

Lightning Experience is the modern UI of Salesforce. This module helps you get comfortable with the Lightning interface and its powerful features.

Key Highlights:

  • Navigating the Lightning Experience

  • Creating Lightning Pages

  • Customizing Home Pages

  • Using Lightning Components

  • App Launcher

Practical Tip: Learn how to create a custom Lightning app for your marketing team using the Lightning App Builder.

AppExchange and Integration Basics

This section introduces AppExchange and basic integration concepts, essential for expanding Salesforce functionality.

You’ll Learn:

  • Installing and Configuring AppExchange Apps

  • Understanding REST and SOAP APIs

  • Basics of Integration with External Systems

  • Using Salesforce Connect

Real-World Use: Install a time-tracking app from AppExchange and integrate it with your custom objects.

Preparing for the Salesforce Administrator Certification

A major goal for many learners is to pass the Salesforce Certified Administrator exam. This module helps you get ready.

Included:

  • Certification syllabus walkthrough

  • Practice quizzes and mock tests

  • Exam tips and strategies

  • Review of most-asked questions

Stat Insight: According to Salesforce, certified administrators earn 25% more on average than non-certified peers.

Real-Time Projects and Case Studies

The best way to learn Salesforce administration is by doing. Quality Salesforce training includes hands-on projects and real-life case studies.

Sample Projects:

  • Build a recruiting app with custom objects and automated workflows

  • Develop a customer service dashboard with charts and key metrics

  • Create a lead management system with approval flows

Case Study: A retail company wanted to track customer purchases and create loyalty levels. You’ll build a mini-CRM to solve that problem using Salesforce tools.

Soft Skills and Job-Readiness Training

While Salesforce skills are technical, soft skills are equally important. The curriculum includes sessions to prepare you for real-world roles.

Topics Covered:

  • Resume Building

  • Interview Preparation

  • Communication and Presentation Skills

  • Mock Interviews

Why Choose H2K Infosys for Salesforce Online Training?

H2K Infosys provides some of the best Salesforce online training with a curriculum that covers every essential topic in detail. The course is taught by industry professionals who offer practical insights and real-world examples. You also get lifetime access to the LMS, hands-on projects, and placement assistance.

Another advantage is the personalized mentorship that helps students tackle doubts and understand complex topics with ease. H2K Infosys focuses on making learners job-ready with both technical and soft skills training.

Conclusion

The Salesforce administrator course is more than just theory it's a practical journey into CRM excellence. From automation to data security, the curriculum equips you with real-world skills that businesses value.

If you're serious about a rewarding tech career, learn Salesforce administration through a comprehensive course that covers everything you need. Whether you’re a beginner or want to upskill, this is the right time to dive in.

Key Takeaways

  • A Salesforce online course covers CRM basics, administration, automation, and data management.

  • It includes hands-on projects, real-world case studies, and certification preparation.

  • You’ll gain skills that are directly applicable in the job market.

  • H2K Infosys offers a structured, mentor-led training program to help you succeed.

 

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